Hello and welcome to ‘Let’s Talk eCommerce’ brought to you by NeX eCommerce Hub and powered by IDX.

“Let’s Talk eCommerce,” a show that brings you the latest insights and trends in the world of online ecommerce B2B business. I’m your host, Jason Li, and I’m excited to have you join us today.

Whether you’re a seasoned eCommerce professional or just starting out, our goal is to provide you with valuable knowledge and practical tips to help you succeed in this dynamic industry.

In each episode, we’ll be joined by industry leaders, experts, and innovators who will share their experiences, challenges, and strategies for success. We’ll cover a wide range of topics, from logistics and supply chain management to marketing and customer engagement, ensuring you stay ahead of the curve.

In the world of eCommerce, reverse logistics has become increasingly critical as businesses strive to manage returns, refurbishments, reuse, and recycling more effectively. Understanding these processes not only helps improve customer satisfaction but also contributes to sustainability efforts and operational efficiency.

Today, we are honoured to have two distinguished experts with us who will share their invaluable insights and experiences in this field. Together, they will explore the challenges and solutions in reverse logistics and give us a sneak peek into our upcoming Reverse Logistics Masterclass.

In this first episode, we spotlight a sneak preview of Circular Logistics and Platform Strategy Mastering Returns with Rich Bulger, CEO and Author of Going Circular and Peter Evans, Chief Strategy Officer of McFadyen Digital.

So, without further ado, let’s dive into our discussion and learn from the best in the industry. Rich and Peter, welcome to the show…